1. What Type of Information Do We Collect?

We collect personal information necessary to complete a sale and provide our services. This includes:

• Contact information such as name, email address, and phone number.

• Billing information, including credit card details and billing address.

• Any other information you provide through our forms or during the purchase process (e.g., project details via Pipedrive).

We use tracking and analytics tools (Google Analytics, Stape.io, Meta Pixel, and Microsoft Clarity) which may collect data such as browsing activity, page interaction, session durations, device info, and IP addresses.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors (including those listed above) to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout or through the tools' own settings (e.g., Meta's ad preferences).

We do not collect sensitive information such as health data or precise geolocation.

2. How Do We Collect Information?

Information is collected through:

• Forms on falconmedia.studio (built with Framer.com) for inquiries or purchases.

• Stripe for payment processing.

• Mailchimp for email communications.

• Pipedrive for CRM and client management.

• Google Analytics, Stape.io, Meta Pixel, and Microsoft Clarity for website traffic and user interaction analysis.

• AWS for secure data storage and hosting.

3. Why Do We Collect Personal Information?

We collect personal information for:

• Completing sales transactions and providing services (e.g., video editing projects).

• Marketing campaigns and updates about new products, services, and offers via Mailchimp.

• Improving our website functionality, customer service, and analytics insights.

4. How Do We Store, Use, Share, and Disclose Your Information?

Your personal information is securely stored using industry-standard encryption (e.g., via AWS), access controls, and compliance with applicable laws, and used solely for the above-mentioned purposes.

We do not sell your personal information. We may share it with trusted third parties only as necessary for operations, such as:

• Stripe and AWS for payments and storage.

• Mailchimp and Pipedrive for communications and client management.

• Google Analytics, Stape.io, Meta Pixel, and Microsoft Clarity for analytics and tracking.

We also disclose data if required by law (e.g., subpoenas) or to protect our rights.

5. Data Retention

We retain your personal information only as long as necessary for our purposes, typically for the duration of your engagement plus about 6 months after project completion (e.g., for billing records or support). After that, we securely delete or anonymize it unless legally required to keep it longer.

6. Communication with Site Visitors

We may contact you via email or text message for:

• Transaction confirmations and billing issues.

• Marketing and promotional offers (with an option to opt out).

• Updates about our services.

You can opt out of marketing communications through the unsubscribe link in the messages or by emailing contact@falconmedia.studio.

7. Cookies and Tracking Tools

falconmedia.studio employs cookies and similar technologies via Google Analytics, Stape.io, Meta Pixel, and Microsoft Clarity to collect data for analytics purposes, helping us improve our website and services. You can manage cookie preferences through your browser settings or the tools' opt-out options (e.g., Clarity's dashboard).

8. Withdrawing Consent and Your Rights

If you wish to withdraw consent, access, correct, delete, or request details about your personal information, please contact us at contact@falconmedia.studio. We will respond within 30 days. Under applicable laws, you may have rights to know what data we hold, object to processing, or request portability.

9. Privacy Policy Updates

We reserve the right to modify this privacy policy at any time. Changes will be posted on falconmedia.studio and take effect immediately. Please review our policy periodically—we'll notify you of material updates via email if you're a client.

10. Governing Law

This policy is governed by the laws of the State of Florida, without regard to conflict of laws principles.

11. Contact Us

For any questions, or to exercise your rights, please contact us at contact@falconmedia.studio.