Process & Operations Assistant

ABOUT FALCON MEDIA

Falcon Media is a fast-growing video editing and content operations agency serving founders, SaaS companies, and agencies.

We operate as a fractional video department. We believe clean systems create calm teams. Structure, accountability, and reliability are core to how we scale.

We are looking for a highly organized, detail-oriented Process & Operations Assistant to help keep our operations running smoothly every week.

This role reports directly to leadership and acts as the company’s operational control tower.

THE ROLE

While creative teams focus on content and growth, you ensure the engine behind the scenes runs smoothly.

Your mission is simple:

• Invoices go out on time

• Payments are tracked and followed up on

• Hiring never stalls

• SOPs are followed

• Critical tasks never slip

This is not a strategy or creative role.
It is an execution and reliability role.

If you enjoy structure, follow-ups, and making sure nothing gets forgotten, you will thrive here.

RESPONSABILITIES

Finance & Payments
Own the operational finance rhythm. Ensure invoices are sent on time, payments are tracked and followed up, expenses are organized, and overdue items are escalated immediately.

Hiring & People Operations
Keep the hiring engine moving. Ensure candidates never get stuck, interviews are scheduled, onboarding steps are completed, and trackers stay updated daily.

Process & SOP Compliance
Protect operational standards. Run weekly audits, flag process gaps, update documentation when approved, and ensure execution matches the SOP.

Critical Task Control
Act as the company’s reminder system. Maintain a must-not-fail tracker, follow up before deadlines, escalate overdue items within 24 hours, and ensure recurring operational tasks happen consistently.

THE IDEAL CANDIDATE HAS

• 1–3 years of experience in operations, admin, finance support, or recruiting coordination

• Strong attention to detail

• Comfort using Google Sheets, Notion, Slack, and Drive

• High reliability and follow-through

• Confidence in following up and enforcing deadlines

• Comfort working in a remote, fast-paced environment

Bonus if you have experience in agencies, startups, or remote teams.

WHAT SUCCESS LOOKS LIKE

Within 90 days:

• 95%+ invoices paid on time

• No silent overdue invoices

• No hiring candidates stuck for more than 3 days

• Weekly SOP audits are completed consistently

• Critical tasks tracked and escalated properly

Leadership trusts your tracker as the source of truth.

GROWTH PATH

This role begins execution-focused.

As Falcon Media scales, strong performers may grow into Operations Analyst, Senior Operations Coordinator, or broader Operations leadership roles.

Titles are earned through consistent performance.

UNSURE IF YOU MEET EVERY REQUIREMENT?

If you are highly organized, detail-driven, and passionate about building structure inside growing companies, we encourage you to apply.

We value discipline, ownership, and execution over flashy resumes.